Welcome to Homefolk. Here you’ll find answers to some of our most frequently asked questions. We believe in making online shopping for your home simple, transparent, and stress-free, so you can shop with confidence. If you need any extra help before or after placing an order, please don’t hesitate to contact our customer support team.

Homefolk offers a wide range of products designed to help you create a more comfortable, practical, and stylish home. Our collections include items across categories such as Furniture & Storage, Appliances & Cleaning, Outdoor, Auto & Tools, Home Essentials, and Tech & Pets, so there is something for every corner of the home and everyday living.

We recommend checking each product page carefully for dimensions, materials, features, and styling details before ordering. If you are furnishing a particular room or comparing options, it is a good idea to measure your space first and consider how the item will function in your day-to-day routine. If you need extra guidance, our support team is happy to help.

Yes, key product details such as dimensions, features, and specifications should be listed on the relevant product page where available. We always recommend reviewing the full product description before purchasing so you can make sure the item is right for your home and needs.

Some Homefolk products, particularly furniture and storage pieces, may require partial or full assembly depending on the design. If assembly is required, this is typically noted on the product page or included with the item when it arrives.

We do our best to present products as accurately as possible, but colours, textures, and finishes can appear slightly different depending on your screen settings, lighting, and device. If you are trying to match a specific room aesthetic, we recommend reviewing all product photos and details carefully before ordering.

Homefolk currently offers free shipping on all orders.

At the moment, we ship within Australia only. We may expand our delivery areas in the future, and any updates will be reflected on our website.

Orders are generally processed within 1 to 2 business days, Monday to Friday. Orders placed before 5:00 PM AEST/AEDT are processed the same business day, while orders placed after that time, or on weekends or public holidays, are processed on the next business day. After processing, orders typically arrive within 8 business days, depending on the delivery destination.

Yes. Homefolk uses Australia Post for domestic deliveries, and customers may be able to choose between Standard Parcel Post and Express Post, depending on the order and delivery location.

Once your order has been shipped, you will receive an email with your tracking details. You can then use that information to follow your parcel’s delivery progress.

If your order arrives damaged, please contact us within 48 hours so we can help arrange a resolution. If your parcel appears to be lost or has not arrived within the expected timeframe, please reach out to our support team as soon as possible and we will assist you with the next steps.

Homefolk accepts returns within 90 days from the delivery date, provided the item is returned in its original, unused condition with all tags attached and in the original packaging. Proof of purchase is also required.

Yes. Homefolk promotes a 90-day money-back guarantee and a 90-day easy return promise on the website, which is consistent with the current refund policy return window.

Yes. If you need to cancel an order, please contact customer support within two hours of purchase. If the order has already been shipped, you will need to follow the normal return process instead.

To begin a return, please contact our support team with your order number, reason for return, and any relevant photos if applicable. Once your request has been reviewed, we will provide return authorisation and instructions for sending the item back.

Return shipping costs are generally the responsibility of the customer. However, if the item is defective, damaged, or incorrect, Homefolk will cover the return shipping costs for eligible cases.

Once your returned item has been received and inspected, approved refunds are processed to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to finalise the transaction on their side.

Some items are excluded from return eligibility, including custom or personalised products and certain hygiene-related items, unless they are unopened and unused. If you are unsure whether your item is eligible, please contact us before arranging the return.

Homefolk offers exchanges for incorrect or defective items. If you ordered the wrong size or selected the wrong item, the usual return process applies, and you may need to place a new order for the preferred replacement item.

Care requirements can vary depending on the product type, material, and intended use. For the best results, we recommend following any care instructions provided on the product page, packaging, label, or included documentation. Proper care will help maintain the appearance, durability, and performance of your item over time.

Many products include care or usage guidance where relevant. Because Homefolk carries a wide range of categories, the specific instructions may differ from one item to another, so it is always best to refer to the details supplied with the individual product.

If you need help choosing a product, confirming a detail, or understanding shipping and returns before checkout, please get in touch with our customer support team. We are happy to help you make a confident purchase.