Homefolk Return and Refund Policy

Last Updated: March 18, 2026

Thank you for shopping with Homefolk. We are committed to providing a smooth and transparent returns experience. Please review the details below regarding eligibility, timelines, and processes.

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Scope and Contact Information

For any return or refund enquiries, please contact us:

• Email: support@homefolk.com.au
• Phone: +61 401 467 099
• Address: 140 Watton Street, Penshurst, Victoria, 3289, Australia

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Policy Overview

• Return Period: 90 days from delivery
• Refund Processing: Within 10 business days after approval
• Return Shipping: Paid by customer unless item is defective or incorrect

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Order Cancellations

Orders can be cancelled within 2 hours of purchase by contacting us.
If your order has already shipped, please follow the return process below.

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Return Conditions

To be eligible for a return:

• Item must be unused, in original condition and packaging
• All tags must be attached
• Proof of purchase is required

Non-returnable items:
Custom, personalised, and hygiene products (e.g., undergarments) unless unopened and unused.

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Return Instructions

1. Contact Us
   Email support@homefolk.com.au with:
   • Order number
   • Reason for return
   • Photos (if applicable)
2. Approval
   We will provide return authorisation and instructions
3. Pack Your Item
   Include original packaging and tags
4. Ship Your Return
   Use a tracked service
   • Customer covers shipping unless item is defective/incorrect

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Refund Policy

• Returns are inspected within 7 business days of receipt
• You will be notified of approval status
• Approved refunds are processed within 10 business days
• Funds are returned to your original payment method

Note: Banks may take additional time to reflect the refund.

If you have not received your refund, contact:
support@homefolk.com.au

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Exchange Policy

We offer exchanges for defective or incorrect items:

• Contact us within 90 days of delivery
• We cover return shipping for approved exchanges

If you ordered the wrong size, please return the item and place a new order.

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Exceptions and Special Cases

Defective or Damaged Items

• Contact us within 7 days of delivery
• We will arrange a free return, plus either:
  • Replacement, or
  • Full refund

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Incorrect Items

• We cover return shipping
• Correct item will be sent promptly

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Lost Packages

If your order has not arrived, contact us and we will investigate with the carrier.

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Processing Timeframes

• Return request: Within 90 days of delivery
• Inspection: Within 7 business days of receiving item
• Refund issued: Within 10 business days after approval

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Return Address

Homefolk Returns
140 Watton Street
Penshurst, Victoria, 3289
Australia

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Business Details

• Business Hours: Mon–Fri, 9am–5pm AEST
• Email: support@homefolk.com.au
• Phone: 0401 467 099
• ABN: 62 624 156 010 (Watton Investments Pty Ltd)