Shipping Policy — Homefolk

At Homefolk, we’re committed to getting your order to you as quickly and smoothly as possible. Please review our shipping policy below for full details.

Free Shipping

We proudly offer FREE shipping on all orders.
No minimum spend. No hidden fees. No surprises at checkout.

Processing Times

All orders are processed within 1–2 business days.

Orders placed on weekends or public holidays will be processed the next business day.

During peak periods (sales, holidays, product launches), processing times may be slightly extended. If this occurs, we’ll notify you via email.

Estimated Delivery Times

Once dispatched, delivery typically takes:

• Australia: 2–8 business days
• Regional Areas: 3–10 business days

Delivery times are estimates and may vary depending on your location and courier network demand.

Shipping Locations

Homefolk currently ships to:

• Australia (Primary shipping country)

If international shipping becomes available, this policy will be updated accordingly.

Order Tracking

Once your order has shipped, you’ll receive a shipping confirmation email with your tracking number so you can follow your delivery in real time.

If you do not receive tracking within 3 business days, please contact us and we’ll assist immediately.

Shipping Partners

We work with trusted Australian courier partners including:

• Australia Post
• Aramex
• Couriers Please
• Sendle
• Other national delivery partners

We select the fastest and most reliable courier based on your location.

Split Shipments

In some cases, your order may arrive in multiple packages. This can happen when:

• Items ship from different warehouses
• One item is on backorder
• Larger orders are split for safer delivery

If this happens, you’ll receive separate tracking numbers.

Delivery Delays

While we aim to deliver within the estimated timeframes, delays may occur due to:

• Courier delays
• Weather events
• Peak periods
• Remote locations
• Incorrect shipping details

Homefolk is not responsible for delays once an order has been dispatched, but we will always help track and resolve any issues.

Incorrect Address

Please ensure your shipping address is correct at checkout.

If an incorrect address is provided, contact us immediately. We cannot guarantee changes once the order has shipped.

Homefolk is not responsible for orders delivered to incorrectly provided addresses.

Lost or Damaged Items

If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery and we will resolve the issue as quickly as possible.

Please include:

• Your order number
• Photos (if damaged)
• Description of the issue

Contact Us

If you have any questions about shipping, please contact our team:

Homefolk Support
support@homefolk.com.au

We’re always happy to help.

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Contact Information

Business Hours: Mon - Friday 9am - 5pm AEST

Business Email: support@homefolk.com.au

Business Phone: 0401467099

Business Address: 140 Watton Street, Penshurst, Victoria, 3289, Australia

Australian Business Number: 62 624 156 010 (Watton Investments Pty Ltd)